AppleIQ Terms & Conditions

Welcome to AppleIQ. These Terms & Conditions ("Terms") apply to all purchases made from AppleIQ, whether online or in-store. By purchasing from us, you agree to the following terms:

1. General

• AppleIQ is an independent Apple device repair and parts supplier and is not affiliated with Apple Inc.

• All products and services are provided subject to availability.

• We reserve the right to refuse service or cancel an order if fraud or misuse is suspected.

2. Products & Availability

• Product images are for illustration purposes only; actual items may differ slightly.

• We strive to ensure accurate descriptions, but AppleIQ is not responsible for typographical or technical errors.

• Stock availability may change without notice.

3. Pricing & Payment

• All prices are listed in South African Rand (ZAR) and include VAT where applicable.

• Payment must be made in full before order dispatch or service delivery.

• We accept EFT, debit/credit cards, and approved online payment gateways.

• Card payments are processed via  Paystack are approved payment gateway for South African banks.

•  Paystack uses Secure Socket Layer 3 (SSL3) encryption, and no card details are stored on the AppleIQ website.

• Customer details are stored separately from card details, which are entered securely on Payfast’s site.

• For security and privacy details, please refer to https://paystack.com/za/privacy/merchant.

• Merchant country is South Africa, and all transactions are in South African Rand (ZAR).

4. Orders & Delivery

• Once an order is confirmed, you will receive an email or SMS notification.

• Delivery timelines are estimates and may vary due to courier delays or external factors.

• Risk of loss passes to the customer once the item is handed over to the courier or collected in person.

5. Returns & Refunds

• Returns are accepted within 7 days of purchase if the product is unopened, unused, and in original packaging.

• Opened or used items (e.g., batteries, screens, accessories) are non-returnable unless faulty.

• Refunds will be processed after inspection and may take up to 10 business days.

• Shipping/handling fees are non-refundable.

6. Warranty

• New parts carry a 6-month limited warranty against manufacturer defects.

• Warranty is void if:

  • The product is damaged due to mishandling, water damage, or improper installation.

  • The device has been tampered with by a third party.

• Services such as repairs are covered under a 90-day workmanship warranty.

7. Limitation of Liability

• AppleIQ is not liable for indirect, incidental, or consequential damages arising from product use.

• Data loss during repair services is the sole responsibility of the client; customers are advised to back up data before service.

8. Privacy & Customer Information

• AppleIQ takes all reasonable steps to protect personal information of users, as defined under the Protection of Personal Information Act 4 of 2013 (POPIA).

• Personal information provided during purchase is used solely to process orders and will not be shared with unauthorized third parties.

• Payment card information is processed securely via Payfast and is never stored by AppleIQ.

9. Responsibility

• AppleIQ takes responsibility for all aspects of the transaction, including sale of goods and services, customer service, dispute resolution, and delivery of goods.

10. Governing Law & Domicile

• These Terms are governed by the laws of South Africa.

• AppleIQ chooses as its domicilium citandi et executandi for all purposes under this agreement: 17 High Street, Mount Pleasant , Port Elizabeth.

• Any disputes shall be handled by the courts of the Eastern Cape, South Africa.

11. Variation

• AppleIQ may, in its sole discretion, change this agreement or any part thereof at any time without prior notice.