Repairs

WE OFFER APPLE DEVICE REPAIRS
REPAIRS

Repair costs vary depending on the fault. We offer a free assessment upon booking your device, and a detailed repair quote will be provided within 24 hours.

FILL OUT THE FORM FOR A REPAIR ENQUIRY

Repair My Device

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Terms & Conditions *

AppleIQ – Repair Terms & Conditions These Repair Terms and Conditions (“Agreement”) constitute your agreement with AppleIQ and apply to all services and repairs conducted outside of warranty and/or the Consumer Protection Act (CPA). 1. Data – Back Up or Transfer Your Data 1.1 If your device stores data, software, or information, AppleIQ may attempt to transfer the data to a replacement device. 1.2 Data transfer will only be made to your replacement device or an external storage device you provide. AppleIQ will not use third-party systems and will not store a copy of your data. 1.3 Repairs may require deleting or reformatting data, restoring devices to factory settings, or reinstalling systems. AppleIQ will not be responsible for any loss of data. 1.4 Clients are strongly advised to keep a separate backup and remove personal information before handing in a device. 2. Quotes, Fees and Prices 2.1 AppleIQ offers competitive pricing and does not charge for consultations or diagnostics. 2.2 Quotes will include repair/service costs and will be sent for confirmation via email. 2.3 If you accept a quote but choose not to leave your device with AppleIQ while waiting for parts, a non-refundable deposit of 75% of the repair value must be paid. 2.4 AppleIQ reserves the right to change prices at any time but changes will not affect jobs already in progress. 3. Payment 3.1 Payments may be made via credit card, debit card, cheque card, EFT, or pre-arranged methods. 3.2 Devices may only be collected once EFT payments clear in AppleIQ’s bank account. 4. Parts and Labour 4.1 Repairs may use new and/or tested genuine used parts. 4.2 Replaced parts become the property of AppleIQ. 5. Refunds 5.1 No refunds for repairs or services, except as described under the Warranty. 5.2 Refunds for sales will be processed into your bank/credit account within 30 working days of AppleIQ receiving the returned product and invoice. 6. Return of Devices/Products/Parts 6.1 Returns are only allowed as per the Consumer Protection Act (CPA). 6.2 A handling fee of up to 15% may be charged. 7. Warranty 7.1 All devices carry an implied warranty under the CPA. 7.2 Replacement parts/products carry a supplier/manufacturer warranty where applicable. 7.3 Clients may return defective devices/parts within 6 months of delivery. 7.4 Devices may be returned if: 7.4.1 Found unsuitable for a specific purpose within 10 days. 7.4.2 The client did not examine or rejected delivery under section 19(5) of the CPA. 7.5 Remedies include: Repair of the device/part. Replacement of the device/part. Refund of the amount paid. 7.6 If devices are not faulty after inspection, clients are liable for handling/shipping charges. 7.7 The warranty excludes defects caused by: Unauthorized accessories or parts. DIY/unauthorized repairs. Neglect, misuse, abuse. Dents, cracks, burns, scratches, liquid damage, viruses/malware. Acts of God (flood, fire, war, etc.) or power surges. 7.8 All returns must be inspected and approved before exchange/refund. 7.9 Warranties are non-transferable. 8. Contact For any queries, contact: info@appleiq.co.za
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