AppleIQ Enterprise Solutions | Corporate Apple Support South Africa

AppleIQ Service Level Agreements (SLA)

Professional Apple Support – Anywhere, Anytime

At AppleIQ Solutions, we understand how important your Apple devices are to your personal and professional life. Our Service Level Agreement outlines the standards of service you can expect when entrusting your device to us.

Software Installation & Troubleshooting

Office 365, Teams, and Zoho applications

Browsers, productivity apps, and utilities

Updates, patches, and compatibility fixes

Emergency Remote Support

Quick assistance for crashes, freezes, or errors

Step-by-step guidance without leaving your home

Productivity & Performance Optimisation

Device speed and storage management

Backup solutions and file organisation

Tips for maximising efficiency

Custom Training & Guidance

Personalized video or remote sessions

Step-by-step instructions

Ongoing support for software and device usage

Quality Assurance

All repairs are carried out using professional diagnostic procedures and quality replacement components where required

Environmental Responsibility

AppleIQ Solutions supports sustainable technology practices by promoting repair, refurbishment, and responsible recycling of electronic devices whenever possible.

Book Now

Contact Us

AppleIQ Solutions
Professional Apple Device Diagnostics, Repairs & Support

17 High Street, Mount Pleasant, Gqeberha, South Africa
info@appleiq.co.za

If you have any questions regarding our service standards, please contact us and we'll be happy to assist.

Get in Touch by filling the form below

Service Level Agreement SLA

First Name *
Name *
Email *
Phone *
Company / Organization Name *
Business Type *

Corporate / School / Small Business / Non-Profit / Other
Services Interested In *

Device Setup & Configuration Staff Training (AppleIQ Learn & Repair Lab) Repairs & Maintenance Software Management Insurance Reporting Device Audits & Tracking
Terms & Conditions *

1. Overview These Terms & Conditions (“Terms”) govern the provision of AppleIQ Customised Services, including device setup, training, repair, software management, insurance reporting, and asset audits (“Services”). By engaging AppleIQ (Pty) Ltd, the Client (“Client”) agrees to these Terms. 2. Scope of Services AppleIQ provides integrated technology management solutions for Apple devices within an organization. Services may include: Device deployment, configuration, and maintenance Staff training and capacity development Software installation, licensing, and compliance Insurance reporting and claims support Device performance auditing and lifecycle management Each engagement will be defined in a Corporate Proposal or Service Agreement, outlining specific deliverables, timelines, and costs. 3. Service Proposals and Acceptance Proposals are valid for 30 days from the date of issue. A proposal is considered accepted once AppleIQ receives written confirmation (email or signed acceptance) from the Client. Services commence only after deposit or full payment (as specified in the proposal) is received. 4. Payment Terms Standard payment terms are 50% deposit upon acceptance and 50% upon completion, unless otherwise agreed in writing. For ongoing contracts or subscriptions, invoices are payable within 30 days of issue. Late payments may incur interest at 2% per month on overdue balances. 5. Corporate Service Plans Clients may subscribe to any of the following plans: Essential Plan (1–10 devices) Professional Plan (11–50 devices) Enterprise Plan (50+ devices) Each plan includes defined service levels and benefits, detailed in the Corporate Proposal or Service Level Agreement (SLA). 6. Client Responsibilities The Client agrees to: Provide access to devices, systems, and premises where services are rendered. Ensure that all data is backed up prior to any service. Cooperate with AppleIQ technicians and provide accurate information. Maintain all necessary software licenses and insurance policies for their devices. AppleIQ shall not be held liable for data loss or third-party software issues arising during service execution. 7. Warranties and Liability All hardware repairs are covered by a 90-day workmanship warranty unless stated otherwise. AppleIQ is not liable for indirect, incidental, or consequential damages including data loss, business interruption, or loss of profit. Warranty does not cover damage caused by misuse, unauthorized repairs, or software corruption. 8. Confidentiality Both parties agree to maintain the confidentiality of business, technical, and personal information shared during the service period. AppleIQ follows strict data protection standards in compliance with the Protection of Personal Information Act (POPIA). 9. Insurance Reporting & Claims When AppleIQ provides insurance reporting services: Reports are prepared based on device inspection and factual assessment. AppleIQ does not guarantee claim approval by insurers. All communication between the Client and the insurer remains the Client’s responsibility. 10. Cancellation & Termination Either party may terminate the agreement with 30 days’ written notice. Cancellation of a scheduled service less than 48 hours before commencement may result in a 20% cancellation fee. AppleIQ may suspend services if payment obligations are not met. 11. Intellectual Property All training materials, documentation, and digital assets provided by AppleIQ remain the intellectual property of AppleIQ and may not be reproduced, resold, or distributed without written consent. 12. Force Majeure AppleIQ shall not be held liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, strikes, system outages, or regulatory restrictions. 13. Governing Law These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute shall be subject to the jurisdiction of the Port Elizabeth Magistrate’s Court. 14. Contact Information For inquiries regarding these Terms & Conditions, please contact: info@appleiq.co.za 📞 +27 73 114 2769 Acknowledgment By submitting a Corporate Proposal Request, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.
I accept the Terms & Conditions.

AppleIQ Service Level Agreements (SLA)

Professional Apple Support – Anywhere, Anytime

Software Installation & Troubleshooting

Emergency Remote Support

Productivity & Performance Optimisation

Custom Training & Guidance

Quality Assurance

Environmental Responsibility

Contact Us

Service Level Agreement SLA

Our Products

For Business

About AppleIQ

Legal

Support